This means that callers calling your 0870 will incur you a cost per minute (~3p/min), as well as your caller paying the national rate charge (~10p/min). If you use an 0870 number for your main business number or support line then these charges will mount up costing your business many thousands of pounds a year. Therefore 0870 numbers no longer make sense for the business, and especially your customers.

Call M12 Solutions now on 0845 408 1212 to discuss how we can prevent these charges from occurring by better use of Non Geographic Numbers (NGN) (0871, 0845, 03xx, 0800, 0808). Alternatively visit our website at http://www.m12solutions.co.uk/ where you will find lots of information on NGN numbers.

Definitions:

• Rebates or revenue sharing is where you receive money back from the network provider when a call is made to a 0870 number.
• Non-Geographic-Numbers are numbers which don’t reveal your business’ location through the STD code. Some examples of NGNs include 0870, 0871, 0845, 0800, 0808, 03xx numbers.
• Benefit of NGNs include call handling technology in the network such as queuing calls, reading out messages, and call recording. This results in limited telecoms hardware in your business.